Terms and Conditions

TERMS AND CONDITIONS

Any order for products placed by you, the buyer through our online shop or over the telephone shall be subject to these terms and conditions.

All other terms and conditions express or implied by statute, or otherwise, are excluded to the fullest extent permitted by law.

Nothing in these terms and conditions shall affect the statutory rights of any consumer.

Orders

All orders for products shall be deemed to be an offer by you, the buyer, to purchase products pursuant to these terms and conditions.

You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested have been entered correctly.

No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of the your order by e-mail (where applicable).

We are entitled to refuse any order placed by you and will not be required to provide an explanation.

Products

The products may differ slightly from the images shown on the website.

Price

The price of the products will be the price quoted on the website at the date the order is received and will include VAT and delivery in the United Kingdo unless otherwise specified.

We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the products to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).

In the unlikely event of there being such an increase in the price of the products you, the buyer, shall be entitled to cancel the order at any time before delivery.

Payment

When we provide any products to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the online order form.

By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided.

Title to the products will pass to you, the buyer, on payment in full of the price of the products

We will issue you with an electronic receipt to your email address once the transaction is completed and will send you a further email once the products have been dispatched.

Your Warranty

You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the products are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the products.

Limitation of Liability

We will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

  • Act of God, explosion, flood, tempest, fire or accident;
  • War or threat of war, sabotage, civil disturbance or requisition;
  • Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
  • Import or export regulations or embargoes;
  • Strikes, lock outs or other industrial actions or trade disputes;
  • Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
  • Power failure or breakdown in machinery

If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out its obligations 3 weeks from the dated such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform

Except where you, the buyer are dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the products.

Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of products other than as a result of a breach of an obligation arising under the Sale of Products Act 1979 (as amended) and the Supply of Products and Services Act 1973.

Website

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

All drawings, photographs, descriptive matter and specifications of the products on the website are for the sole purpose of giving an approximate description of the products.

We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. 34. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

General

We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

The headings in this Agreement are for convenience only and will not affect their interpretation.

Liability

Alice Made This Limited will be responsible for any losses you suffer as a result of our breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or if a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that was not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Alice Made This Limited does not limit in any way our liability for death or personal injury arising from a negligent act or omission on our part.

Your Statutory Rights

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact a solicitor or your local Citizens Advice Bureau or refer to the website of the Office of Fair Trading.

TERMS AND CONDITIONS RELATING TO USE OF THE WEBSITE INFORMATION ON THE WEBSITE.

Unless specifically stated otherwise, we are not responsible for the information relating to Alice Made This limited on the website and make no warranty in respect of its timeliness, accuracy or availability. The information provided is subject to our privacy policy, which you should read before accessing such information.

Intellectual Property Rights

The website, and all the text, information and graphic representations or images on it (“Content”), are owned by, or licensed to us. The copyright and all other intellectual property rights in the Content are our sole and exclusive property of or that of our licensors.

You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content.

Without our prior written consent, you may not use, transfer, copy or reproduce any part of the Content, this Website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.

You warrant that it is legal for you to view this Website in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.

Using the Website

Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide us with any optional information requested.

You agree not to:

impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details;

modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this;

make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;

damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;

use the Website in any way to send unsolicited (commercial or otherwise) e-mail or any material for marketing or publicity purposes, or any similar abuse;

publish, post, distribute, disseminate or otherwise transmit defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;

make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “trojan horses”, “worms” or any other harmful software;

falsify the true ownership of software or other material or information contained in a file made available via the Website;

obtain or attempt to obtain unauthorised access, through whatever means, to the Website.

No Unlawful or Prohibited Use.

You undertake not to use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.

You agree to indemnify us, our officers, employees, and licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.

Liability Disclaimer regarding the access to or use of the website.

These provisions do not deal with liability arising from purchases of Products (for which see the provisions headed “Liability” under the ‘Terms and Conditions relating to sales of Products’ above).

You agree that you use the Website entirely at your own risk.

Alice Made This Limited (“We” and “us”) is committed to protecting your privacy. By using this Website or submitting information to us through or in connection with this website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this website.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

PAYMENT AND PRICING

We accept all major payments both national and local. For all international orders, we have partnered with Global-e to provide localised currency and payment options. You will find the localised payment options in the checkout.

Payment

When we provide any products to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the online order form.

By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided.

Title to the products will pass to you, the buyer, on payment in full of the price of the products

We will issue you with an electronic receipt to your email address once the transaction is completed and will send you a further email once the products have been dispatched.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Price

The price of the products will be the price quoted on the website at the date the order is received and will include VAT and delivery in the United Kingdom unless specified otherwise.

We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the products to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).

In the unlikely event of there being such an increase in the price of the products you, the buyer, shall be entitled to cancel the order at any time before delivery.

PRIVACY POLICY & COOKIES

General

Alice Made This (Alice Made This Ltd, company reg: 7448500) is the Data Controller and can be contacted at the following address: 27 Howbury Road, London SE15 3HH.

Personal Data is any information from which an individual can be identified. For example, your name, address, telephone number and e-mail address may be Personal Data. It is Alice Made This’s policy to take all necessary steps to ensure that Personal Data held by Alice Made This is held securely and processed fairly and lawfully.

Our lawful basis for processing Personal Data is: by consent of the data subject; necessary for the performance of a contract with the data subject or other person; compliant with a legal obligation; or necessary for the purpose of legitimate interests pursued by the Data Controller (except where these are overridden by the interests, right, or freedoms of the Data Subject).

Personal data that Alice Made This collects from you

When you visit, register or order products or services on the website you may be asked to provide certain information about yourself including your name and contact details including your mailing address, telephone number and email address.  We only collect the data we need. We will hold and process your data whilst you are interacting with us and for a 24 month period after the last interaction or until you change your communication preferences. Alice Made This may also collect information about your usage of our website to make a tailored website available to you. This may include technical information including the IP (Internet Protocol) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and if you access our site by your mobile device, we may collect your unique phone identifier.

We may also collect information about your visit, including, but not limited to the full Uniform Resource Locators (URL) and query string, clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as but not limited to, scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

How we use your personal data

Alice Made This will only use your data in relation to the EU General Data Protection Regulation (from 25 May 2018) and the Privacy of Electronic Communication Regulation.

Alice Made This may use your Personal Data as outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. This may include the following purposes: monitoring and providing website access; to provide goods and services to you; to manage any registered account(s) that you hold with us; with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you; for market research purposes to better understand your needs; to verify your identity; to enable Alice Made This to manage customer service interactions with you and where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing Communications

Alice Made This aims to update you about products & services, which are of interest and relevance to you as an individual.

If you chose to hear from us, we may send you information based on what is most relevant to you or things you have told us you like. We may use this information; together with information we have collected, to show you relevant content online.  If you no longer wish Alice Made This to provide you with any details of our goods, services and promotions, you have the right to opt out of receiving promotional communications at any time, by:

  1. Changing marketing preferences in your Alice Made This account;
  2. Making use of the simple “unsubscribe” link in emails;
  3. Contacting Alice Made This via email hello@alicemadethis.comor telephone +447782299871.

Online Advertising

If you visit our website, you may receive personalised banner advertisements whilst browsing other websites.  Any banner advertisements you see will relate to products you have viewed whilst browsing our website on your computer or other devices. 

These advertisements are provided by Alice Made This via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookies section).  You can remove or disable cookies at any time - see below for further information.

Personal data provided to us may also be profiled to help us with advertising targeting. For example, your Alice Made This data may be used to ensure we don’t serve you online Alice Made This advertisements. Or we may use your personal data to find online users with a similar profile to yourself who may be interested in our products or services.

Cookies

When you view the website, Alice Made This may store some information on your computer. This will be in the form of a ‘cookie’, which will enable Alice Made This to tailor the website and marketing to match your interests and preferences. Alice Made This uses session cookies (which are stored until you leave the site or close your web browser) and persistent cookies (which last a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device).

Cookies are defined into categorisations that define their functionality. Alice Made This uses:

  • ‘performance cookies’ to measure our site performance and marketing activities.
  • ‘functionality cookies’ to remember choices that you make such as your region and provide more enhanced web features. These cookies also remember any font or text size features that you enable as well as providing services to enable video watching.
  • ‘advertising cookies’ to deliver more relevant adverts to you based on your interests. They are also used to limit the amount of times you see an advert and enable us to measure the effectiveness of any campaign. We use them to link to social networks including Facebook, who may use information about your visit to target advertising to you on other sites.

You can manage your cookie settings in your web browser. Your web browser may allow you to erase the cookie file, block all cookies or receive a warning before a cookie is stored, although, in that case, you may not be able to use certain features on the website.

If you do not wish to receive cookies in the future, please let Alice Made This know. Please refer to your browser instructions to block cookies. The following website may assist you: http://www.aboutcookies.org.

Sharing your Data with Third Parties

We will never share your data with third parties outside of Alice Made This for inclusion within their marketing campaigns.

Alice Made This may disclose your Personal Data to third parties who Alice Made This instruct to process that Personal Data on its behalf, particularly with regard to the processing of personalised orders, issuing of invoices, mail shots, marketing, market research and support services. Alice Made This may also share cookie data with third parties to help us with our own advertising targeting. Such third parties are required by Alice Made This to confirm that they apply appropriate data protection and security controls in compliance with EU General Data Protection Regulation. They agree to only use your Personal Data for the purposes Alice Made This instructs and to take appropriate measures to prevent unauthorised or unlawful access to it. These include IT, delivery and marketing service providers. Our current partners are listed below. These may change over time and this policy will be updated accordingly. 

  • IT – Shopify, Global-e, Amazon Web services. 
  • Delivery – My Retail Distribution, DHL, CSM, DPD, UPS, Royal Mail.
  • Marketing – Mail Chimp.

Disclosure of Personal Information

Alice Made This regards its database of customer information (which will include your Personal Data) as a valuable asset. Should Alice Made This sell or transfer any of its business assets, this may include a sale or transfer of such databases of information to third parties as part of a business sale. In addition, such a transfer or sale may mean that your Personal Data may be transferred to countries outside the EEA. Any such sale or transfer of Personal Data will be under strict conditions of confidentiality and security. Except as set out above, Alice Made This will not without your permission, sell, rent or exchange any Personal Data supplied by you to any third party or disclose your Personal Data to anyone else without first obtaining your consent. The website may contain links to other websites that are not owned by Alice Made This. Alice Made This are not responsible for the content of such websites or for the privacy policy of such websites or for Personal Data which such websites may collect or place on your computer.

Storage of data 

Alice Made This data is stored in servers based in the USA. Some organizations which provide services to us may transfer data outside of the European Union (EU) but we’ll only allow this if your data is adequately protected. Some of our systems are provided by US companies and whilst it is our policy that we prefer data hosting and processing to remain on EU-based solutions, it may be that using their products results in data transfer to the USA.  However we only allow this when we certain it will be adequately protected. (e.g. US Privacy Shield or Standard EU contractual clauses).  

Obtaining, correcting or updating your personal data.

Where Alice Made This uses your Personal Data on a consent basis, you have the right to withdraw that consent at any time. You also have the right to ask Alice Made This to stop using your personal data for profiling or direct marketing processes.

You can amend your preferences on how we manage your data at any time using the contact details below.

You can also find out what Personal Data Alice Made This hold about you by submitting a subject access request. We will give you a copy of the information in a clear, readable format with an explanation as to why we hold it and how we use it. To complete your subject access request you will be asked to provide the following details:

  • The personal information you wish to access
  • The date range you wish to access
  • Information to help us confirm your identity

You also have the right to amend, update or erase any of your personal data held by Alice Made This.

You can contact us for any of these requirements:

  • By writing to us at: Alice Made This, 27 Howbury Road, London SE15 3HH
  • By email at hello@alicemadethis.com
  • On the phone at +447782299871

If you are not happy with our data handling processes, in the first instance, please speak to us directly so that we can resolve your enquiry. You also have the right to contact the Information Commissions Office (ICO) if you have questions about Data Protection. You can contact them by phone on 0303 123 113 or www.ico.org.uk.

Changes to our Privacy Policy

We’ll amend this privacy policy from time to time to ensure it remains up to date and reflects how and why we use your personal data and new legal requirements. Please visit our website to keep up to date with any changes. The current version will always be posted on our website. 

Our Data Protection Officer

Our Data Protection Officer can be contacted at ed@alicemadethis.com.

This privacy policy was last updated on 14th May 2019.