We hope you will love your Alice Made This pieces, but if you are unhappy with our products for any reason, unless they are sale items or they have been made bespoke to you, they can be returned for exchange or refund if the following guidelines are observed.
Failure to adhere to these guidelines may result in delays processing the return, deductions being made to the value of refunds; and exchanges/refunds being refused.
Please note that any international customs duties and taxes paid at checkout or on receipt of goods are not refundable and you will be refunded the product cost only
Subject to stock availability, we will exchange eligible items that are returned to us within 28 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.
If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 28 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. Shipping fees cannot be refunded.
Alice Made This take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.
Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.
MADE TO ORDER AND ENGRAVED ITEMS
Please note that we are not able to refund or exchange items that are made to order or are engraved. All sales of items that have been made bespoke to you or engraved are final. Unless the item is faulty, no exchange, credit note or refund will be offered and the conditions set out above will not apply.