Returns & Refunds

Download our return form

There is no need to telephone us when sending a return. When you return a Product to us, we will examine the Product and notify you of your entitlement to a refund/replacement within a reasonable period of time.*

Returns should be sent to us by posting the Product back to us together with a completed Returns form to Alice Made This, Space Maker Trading (X013), 11, Bryant Avenue, Romford, Essex. RM3 0AP.

We will process any refund due to you within 30 days of the day we receive your cancellation. We aim to make refunds using the same method as that used by you to pay for your purchase. *Please note that any item purchased in the annual #AMTSpringClean products are non refundable. 

Products should be returned to us within 21 days of the date of dispatch.

Please note that refunds bought as gifts can only be given to the original payer, and if you decided to exchange an item, we cannot prevent the original payer from being aware of the exchange.

Refunds are available on the following basis:

  1. Where you have validly returned a Product under your right of cancellation described above, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at you own cost.
  2. Where you have validly returned a Product to us because it is defective of for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product;
  3. Where you have returned a Product in any other circumstances (which includes rejecting a defective Product more than a reasonable time after receipt_, any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.

By using our website and /or placing an order for products electronically you confirm your agreement to our terms and conditions.